NUE Privacy Policy

Privacy Policy for NUE by ElizaChat Inc.

Effective Date: March 2, 2026

At NUE by ElizaChat Inc, your privacy is our top priority. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains how we collect, use, share, and protect your data when you use our AI mental fitness app. It also details your rights and our compliance with legal obligations and vendor requirements.

1. Data Ownership

Your Data, Your Control: You retain ownership of all data associated with your user account.
Limited Sharing: We do not sell or share your data with third parties. The only exception is when legally obligated to report or disclose specific information to a government regulatory body.

2. Data Collection and Use

We collect data solely to provide and improve our mental fitness support services. Here’s what you need to know:

What We Collect

Information you provide, such as your account details and conversations with the app.
Communication details for designated emergency contacts.
Device Information.

We may collect personal information about your device, such as your Internet protocol (IP) address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, approximate location derived from IP address and precise geo-location information).
Usage Information.
We may collect personal information about your use of the Services, such as the pages that you visit, items that you search for, the types of content you interact with, information about the links you click, the frequency and duration of your activities, and other information about how you use the Services.

How We Use Your Data

To provide mental fitness support.
To send emergency notifications to emergency contacts you designate (optional) via text messages using Twilio’s secure services.
To improve app functionality and user experience.

AI Features and Third-Party AI Providers

Third-Party AI Use. The Services include features powered by artificial intelligence (“AI Features”). Some AI Features are provided using third-party AI service providers (each, a “Third-Party AI Provider”).
Data Sent to Third-Party AI Providers. When you use AI Features, the Services may send certain information to Third-Party AI Providers to generate responses and operate the feature. This may include:
- content you submit (e.g., text entries, voice transcripts, prompts, and attachments you choose to send),
- contextual signals needed to provide the feature (e.g., conversation history you choose to include, language settings), and
- limited technical data (e.g., device/app diagnostics, timestamps, and request metadata).
Which Providers. Our current Third-Party AI Providers may include OpenAI, Google, and Anthropic (and any additional providers we identify in the Services or in our Privacy Policy).

No Marketing Use

We do not use your data for advertising or marketing purposes.

3. Data Deletion

Your Rights: You have the right to delete your account at any time.
Permanent Deletion: Upon account deletion, all associated data will be permanently erased from our systems, with the exception of information previously disclosed under mandated reporting requirements.
Secure Practices: We use industry-standard processes to ensure complete and secure deletion.

4. Communication and Compliance

Emergency Text Messaging: We use a third-party vendor to send text messages to your designated emergency contacts in rare emergencies. By using NUE by ElizaChat, you consent to such communication. Emergency contacts must also opt-in to receiving such messages.
Vendor Compliance: Our vendor of choice for sending text messages is Twilio, which adheres to strict privacy and security guidelines, which you can review here.

5. Data Protection

We use a combination of technical, administrative, and physical safeguards to protect your data, including:

Encryption for data in transit and at rest.
Secure servers and regular security assessments.
Limited access to data on a need-to-know basis.

While we take every precaution to protect your data, no system can be 100% secure. We encourage you to use strong passwords and safeguard your account credentials.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technology. If changes are significant, we will notify you directly through the app or via email. The "Effective Date" at the top of this policy will indicate when the changes were made.

7. Your Rights

As a user, you have the following rights:

Access: Request access to the data we have about you.
Correction: Request corrections to your personal information.
Deletion: Delete your account and data at any time (subject to the exceptions described in Section 4.

To exercise these rights, you can either contact us at the email address below or perform the above functions from within the application.

8. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy, you can contact us at:

contact@talkwithnue.com

This Privacy Policy reflects our commitment to transparency, compliance with legal standards (including Twilio’s Messaging Policy), and safeguarding your data while providing mental fitness support for our users.