Question 1

what is nue?

Accepted Answer

nue is a personalized mental fitness app. It gives you a place to talk, reflect, practice, and build the skills that help you meet your life better — through conversation, daily reps, and check-ins.

Question 2

what is mental fitness?

Accepted Answer

the capacity to move through life with more clarity, steadiness, and connection — built the way strength is built: a small rep, repeated, on purpose.

Question 3

who is nue for?

Accepted Answer

people who are functioning and showing up, but want more capacity, clarity, and connection in everyday life. you don't need something to be wrong to train.

Question 4

how is nue different from therapy?

Accepted Answer

nue is training, not treatment, and it sits alongside therapy rather than replacing it. Some therapists even point their clients to nue for the work between sessions.

Question 5

is nue a therapist?

Accepted Answer

no. nue is not a therapist, and it doesn't diagnose or treat mental health conditions. it's built for everyday mental fitness.

Question 6

is nue just a chatbot?

Accepted Answer

ai powers nue, but we don’t think of nue as a chat product. chat is one small piece of a system built around your baseline, a routine tailored to you, daily check-ins, and the patterns that come back to you over time. the ai is what makes that possible. it isn’t the point of it.

Question 7

what can i talk to nue about?

Accepted Answer

whatever you're carrying: a decision, a conversation you're avoiding, a pattern that keeps repeating, an ordinary day you want to think through. you don't need something to be wrong.

Question 8

how does nue personalize my experience?

Accepted Answer

nue starts with your baseline, then builds context from what you share — so conversations and suggested reps get more relevant to your patterns, needs, and daily life.

Question 9

is my information private?

Accepted Answer

your conversations are for you, not an audience, and nue only remembers what you share with it. our privacy policy sets out exactly what we collect and how it is handled.

Question 10

how much does nue cost?

Accepted Answer

nue offers a 14-day free trial, and you can cancel anytime. Current pricing is shown in the app and on the App Store and Google Play before you subscribe.

Question 11

where can i use nue?

Accepted Answer

nue is available on iOS and Android.

Question 12

how do i get started with nue?

Accepted Answer

take the 20-second quiz for a quick read on your baseline, then start your first conversation. nue suggests a first rep from there.

Question 13

do i need to know anything about mental fitness first?

Accepted Answer

no. start where you are — nue guides the practice as you go.

Question 14

what should i talk about in my first conversation?

Accepted Answer

whatever feels most true right now. one honest sentence is enough of a starting point.

Question 15

how often should i use nue?

Accepted Answer

a few minutes a day is enough to start. the point is consistency, not intensity.

Question 16

do i need to use nue every day?

Accepted Answer

no. reps add up however they fit your life — daily is helpful, not required.

Question 17

is nue only for when something is wrong?

Accepted Answer

no — that's the point. nue is a proactive practice for everyday life: reflection, preparation, relationships, decisions, performance, and the harder moments too.

Question 18

how old do you have to be to use nue?

Accepted Answer

at least 13, or the minimum age for consenting to data processing where you live. if you are under the age of majority, a parent or guardian needs to read and accept the terms on your behalf.

Question 19

does nue remember previous conversations?

Accepted Answer

nue builds context from what you share, so you don't have to start over every time. It only knows what you've told it.

Question 20

what are reps?

Accepted Answer

small, guided practices — a few minutes at a time — that turn insight into something you can actually train. name the feeling, find the pattern, reset the moment, choose the next step.

Question 21

what are practices?

Accepted Answer

Short guided modules like Reset (60 sec), Reflect, Prepare, Reframe, and Check in — matched to what you're working through.

Question 22

can i use nue when i'm having a difficult day?

Accepted Answer

yes. nue can help you ground, shrink the day, and sort what's loudest — and it will always point you to professional support when that's what's needed.

Question 23

can i use nue when things are going well?

Accepted Answer

yes — that's when capacity is easiest to build. bank what's working.

Question 24

can nue help me prepare for something?

Accepted Answer

yes. a hard conversation, a presentation, a decision — nue helps you get clear, not scripted.

Question 25

how long does a rep take?

Accepted Answer

most reps run two to four minutes. the daily check-in takes seconds, and the shortest practice, reset, is about 60 seconds.

Question 26

how is mental fitness different from mental health?

Accepted Answer

mental health care treats what's wrong. mental fitness trains what's working. nue is daily practice, not diagnosis or treatment.

Question 27

what are the three pillars of mental fitness?

Accepted Answer

health & vitality, connection to self, and connection to others. real life touches all three, so nue trains all three.

Question 28

can mental fitness actually be trained?

Accepted Answer

yes — the same way strength is: small reps, repeated, on purpose. noticing sooner, recovering faster, responding differently.

Question 29

how does nue help build mental fitness?

Accepted Answer

through the loop: notice what's happening, understand what's underneath it, practice one small shift, and return often enough for it to become capacity.

Question 30

are my conversations private?

Accepted Answer

your conversations are for you, not an audience. our privacy policy sets out what we collect, how it is stored, and who can access it.

Question 31

what information does nue remember?

Accepted Answer

context comes from what you share — nue doesn't know anything it wasn't given.

Question 32

how do i delete my account?

Accepted Answer

email support@talkwithnue.com with the subject line “account deletion request”, from the email address associated with your account. we may contact you to verify your identity, and requests are processed within 7–14 business days.

Question 33

what data is deleted when i delete my account?

Accepted Answer

We permanently remove your account profile, chat history, memory and personalization data, voice reflections and uploaded content, and in-app preferences. Deletion is permanent and cannot be undone. Limited information may be retained where required for payment recordkeeping or legal compliance — never for marketing.

Question 34

how is my data used?

Accepted Answer

our privacy policy sets out how your information is collected, used, and stored.

Question 35

does nue share my conversations?

Accepted Answer

your conversations are for you, not an audience. our privacy policy sets out who can access your information and in what circumstances.

Question 36

does nue sell my data or use it for ads?

Accepted Answer

no. nue does not sell your personal information or share it for targeted advertising. data is collected to provide and improve the service, as set out in the privacy policy.

Question 37

is my data encrypted?

Accepted Answer

Yes. Your information is encrypted in transit and at rest. Data is kept while your account is active; after deletion, copies can remain in backups for up to 90 days unless a legal hold applies.

Question 38

if my employer offers nue, can they see what i share?

Accepted Answer

no. employers only get an anonymized view of team engagement. what you talk about, reflect on, or practice in nue is not shared with your workplace.

Question 39

is nue free?

Accepted Answer

nue offers a 14-day free trial, so you can try the full practice before paying anything.

Question 40

what plans are available?

Accepted Answer

current plans and pricing are shown in the app and on the App Store and Google Play listings before you subscribe.

Question 41

can i cancel anytime?

Accepted Answer

yes — cancel anytime.

Question 42

what happens after the 14-day free trial?

Accepted Answer

your subscription starts at the price shown in the app or store listing and renews automatically each period unless you cancel at least 24 hours before it ends. free trials are limited to one per person.

Question 43

how do i manage my subscription?

Accepted Answer

Through your device's subscription settings (App Store or Google Play). For billing questions, our Support page covers what we can help with.

Question 44

can i get a refund?

Accepted Answer

subscriptions are billed through the App Store or Google Play, so refunds are requested through the store you subscribed with.

Question 45

do you offer nue for teams or businesses?

Accepted Answer

yes. nue for business brings daily mental fitness to teams, starting with a small, focused pilot. for team and workplace pricing, email contact@talkwithnue.com and we'll get back to you.

Question 46

how do i get help with my account or the app?

Accepted Answer

email contact@talkwithnue.com and we'll get back to you as soon as we can. the support page lists what we can help with — account access, billing, app issues, privacy, and feedback.

Question 47

is nue therapy?

Accepted Answer

no. nue is training, not treatment, and it sits alongside therapy rather than replacing it. some therapists even point their clients to nue for the work between sessions.

Question 48

can nue replace a therapist?

Accepted Answer

no. nue complements professional support — it never replaces it.

Question 49

what should i do if i'm in crisis?

Accepted Answer

nue is not for crisis support. If you're in crisis or in danger, contact emergency services right away. In the US, call or text 988 for the Suicide & Crisis Lifeline, or call 911 in an emergency. Outside the US, use your local emergency number or crisis line.

Question 50

can i use nue alongside therapy?

Accepted Answer

yes. many people use nue as a daily practice between sessions.

Question 51

does nue diagnose mental health conditions?

Accepted Answer

no. nue doesn't diagnose, treat, or assess conditions — a baseline read is a starting point for practice, never a diagnosis.

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